💳 Refund Policy

At Storemetics, your satisfaction is our priority. We understand that sometimes things don’t go as planned, so we’ve made our refund and return policy simple, clear, and fair.

1. Eligibility for Refunds & Returns

You may request a return within 14 days of receiving your order.
Items must be unused, in their original condition, and with all tags/packaging intact.
For hygienic products (e.g., jewelry, intimates), returns are accepted only if unused.

2. Refund Options

We offer two refund options:

Store Credit (Gift Card) – issued immediately after approval, never expires, and can be used on any product.
Original Payment Refund – returned to your payment method within 7 business days after we receive and inspect the item.

3. Non-Refundable Situations

Refunds cannot be issued if:

The request is made after the 14-day period.
The item was damaged due to misuse.

4. Damaged or Incorrect Items

If your order arrives damaged or incorrect, please contact us within 14 days at 📧 sac@storemetics.com.
We will cover the return shipping costs in these cases and ensure a replacement or full refund.

5. How to Start a Return

To request a return, simply contact our support team at 📧 sac@storemetics.com with:

Your order number
Reason for return
Photo of the product (if damaged or defective)

We will reply with the return instructions. Please do not send items back without prior authorization.

6. Processing Time

Once your return is received and inspected, we will notify you via email.
Approved refunds are processed within 7 business days.